AccountDirector(Implementations)

**General Information:** **Job Title: Account Director (Implementations)** **Location: Toronto, ON (Onsite/Hybrid) ** **Job Type: Full-Time ** **Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO) ** **Salary Range:** **• Base: $140k–$160k CAD per year** **• OTE: $230k–$290k CAD per year** **• Total Compensation: $250k–$320k CAD per year (negotiable)** **About Fulfillment IQ (FIQ): ** Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. **Role Overview:** The Account Director, Implementations, is responsible for originating, shaping, and closing large-scale WMS, OMS, and TMS implementation programs while ensuring alignment with delivery realities. This is not a traditional sales role. This role requires a deep operator mindset. Someone who understands how warehouse operations actually run, what breaks during go-lives, and how to translate that into executable, margin-protective programs. **Mandate:** * Drive implementation-led revenue across enterprise platforms * Own the full commercial lifecycle from qualification → scoped program → delivery-ready handoff * Ensure alignment between sales promise and delivery reality * Build trusted relationships across operators and exec