Sensor Tower
Technology
AccountDirector,Enterprise
“Account Director, Enterprise at Sensor Tower. Skills: Renewals management, Account management, Customer success. Manage portfolio of enterprise businesses. Focus on renewals”
What You'll Achieve.
Achieve Net Revenue Retention growth; Increase operational efficiency
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Previous Support experience, Previous Services experience, Previous Customer Success experience, Previous Renewals Management experience, Familiarity with contracts, Familiarity with terms of service, Familiarity with legal issues, Clear communicator, Effective communicator, Organizational skills, Attention to detail, Experience with Salesforce
Nice to Have
B2B SaaS experience, Enterprise software experience
What You'll Do.
Manage portfolio of enterprise businesses
Oversee contract renewals
Ensure timely execution
Ensure accurate execution
Accelerate contract renewal process
Mitigate identified risk
Ensure customer satisfaction
Own contract processes
Maintain Salesforce opportunity records
Forecast renewals outcomes
Track progress of signature
Identify at-risk accounts
Develop strategy to secure renewal
Communicate challenges in renewal process
Advocate for improvements
Increase operational efficiency
Identify opportunities to expand footprint
Establish relationships with customers
Maintain relationships with customers
Solve customer problems
Secure budget for renewal
How You'll Work.
Team & Collaboration
Work with Customer Support; Partner with Customer Support; Partner with Sales Ops
Communication Scope
Written communication; Verbal communication
Applying for this Account Director, Enterprise role?
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