OLIVER
Online Gaming
AccountDirector
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“Account Director at OLIVER. Skills: Client leadership, Account management, Team leadership, Operational governance. Serve as primary senior point of contact. Build deep, trusted, proactive client relationships”
What You'll Achieve.
Client feels well-supported; Team delivers to brief; Team delivers on time; Team delivers high creative quality; Account runs with operational discipline; Account runs with clear commercial health
Industry & Context.
Risk identification; Solution development; Process improvement; Problem solving
What They're Looking For.
Must Have
Proven experience leading high-volume accounts, Track record of building trusted senior client relationships, Manage escalations professionally, Experience managing offshore production teams, Experience managing remote production teams, Experience with workflow and resource management platforms, Experience integrating Gen AI tools, Guide team in responsible AI adoption, Mentor others in AI evaluation, Establish quality standards for AI-assisted work, Agentic approach to account challenges, Systematic in identifying risks, Decisive in prioritisation, Consistent in driving follow-through, Experience managing account-level budgets, Monitor scope, Track resourcing costs, Report on financial performance, Support scope conversations, Support account reviews, Support long-term planning, Confident communicator, Experience producing MI reports, Experience presenting business reviews, Experience presenting senior stakeholder communications, Translate performance data into narratives, Demonstrate account value to client
Nice to Have
Background in gaming, Background in gambling, Background in regulated industries
What You'll Do.
Serve as primary senior point of contact
proactive client relationships
Lead senior client conversations
Own weekly status reporting
Prepare and present MI reports
Prepare and present QBR reviews
Develop thorough understanding of brand
Develop understanding of business objectives
Develop understanding of competitive landscape
Develop understanding of regulatory environment
Anticipate client needs
Bring considered solutions
Lead and manage integrated in-house team
Own day-to-day management of offshore studios
Take direct accountability for quality of work
Take direct accountability for volume of work
Support Project Managers
Support Resource Manager
Maintain momentum across account
Set high standards for creative quality
Set high standards for delivery
Support team in reaching standards
Foster culture of accountability
Foster culture of collaboration
Foster culture of continuous improvement
Take ownership of workflow management
Ensure work is planned
Ensure work is prioritised
Ensure work is delivered to timelines
Ensure work is delivered to SLAs
Maintain clear oversight of resource capacity
Balance demand against output
Establish clear ways of working
Establish governance structures
Establish quality checkpoints
Identify process improvements
Implement process improvements
Protect creative quality
Develop proficiency in Pencil Pro
Support project planning
Support workflow visibility
Support resource management
Maintain active awareness of commercial health
Track account resourcing
Track financial implications
Partner with Finance teams
Partner with Operations teams
Ensure accurate tracking of performance
Ensure accurate reporting of performance
Proactively identify risks
Proactively identify dependencies
Proactively identify mitigation strategies
Protect delivery quality
Protect account profitability
Support scope conversations
Support account reviews
Support long-term planning discussions
Act as senior creative champion
Push team to achieve more
Help team interpret briefs strategically
Ensure output is considered
Ensure output is on-brand
Ensure output is commercially relevant
Bring informed point of view on creative standards
Bring informed point of view on content standards
Identify opportunities to add strategic value
Introduce new capabilities
Evolve how team supports client
How You'll Work.
Team & Collaboration
Integrated in-house team; Offshore studios; Cross-functional teams; Client stakeholders; Internal Finance teams; Internal Operations teams; Managing Partner
Communication Scope
Client conversations; Status reporting; Business reviews; MI reports; QBR reviews; Stakeholder communications; Written communication; Verbal communication; Presentation skills
Process & Methodology
Project Managers, Resource Manager, Workflow management, Prioritisation, Pencil Pro
Full Job Description
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Account Director Location: London, United Kingdom About the role: This is a senior leadership role within a high-volume, always-on in-house agency embedded with one of the UK's most recognised names in online gaming. The studio operates at pace within a heavily regulated and highly competitive industry — delivering a consistent flow of creative output across multiple channels and campaigns, with rigour and quality non-negotiable at every stage. As Account Director, you'll be the senior client relationship lead, the operational anchor of the account, and the people leader for an integrated in-house team — while also owning the day-to-day management of the client's offshore studios. You'll report into the Managing Partner and act as the senior escalation point on the account, responsible for balancing pace with governance, creative quality with volume, and short-term delivery with longer-term account development. This role sits at the intersection of client leadership, creative quality, workflow governance, and team development. You'll lead a multidisciplinary in-house team of eight — including Project Managers, a Resource Manager, Designers, an Artworker, and a Copywriter — while maintaining direct accountability for the quality and volume of work flowing through the client's offshore studios. Success in t
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