Merkle
performance marketing
AccountDirector
“Account Director at Merkle. Skills: Client relationships, Digital Transformation, Account management, Commercial acumen. Build trusted client relationships. Develop understanding of client's business”
What You'll Achieve.
Maximize the value of their customer portfolios; Drive improved marketing results and competitive advantage; Ensure the health of client relationships; Ensure the quality of the Merkle experience; Ensure the commercial integrity of your engagements; Build the advisory instincts and commercial confidence that will define your growth; Deliver a seamless and high-quality client experience; Ground client expectations in delivery reality
Industry & Context.
What They're Looking For.
Must Have
7+ years of experience in account management or client services within a digital agency, consulting firm, or technology services organization, Experience working on Digital Transformation engagements — including web/app development, UX, commerce platforms, or enterprise technology implementations, Demonstrated ability to manage client relationships with professionalism and care, with a track record of building trust and maintaining client satisfaction, Foundational commercial acumen: familiarity with revenue forecasting, scope management, and the financial mechanics of a services, communication and interpersonal skills — you communicate clearly, listen well, and can navigate difficult conversations with composure, Experience collaborating with Project Managers or Delivery leads on multi-workstream, Working proficiency in Salesforce or equivalent CRM for account tracking, forecasting, and documentation, Familiarity with one or more leading content management and/or commerce platforms
What You'll Do.
Build trusted client relationships
Develop understanding of client's business
Stay attuned to client needs
Surface relevant ideas
Bring Merkle capabilities into conversation
Manage day-to-day stakeholder communication
Own commercial health of engagements
Partner with Project Managers
Ensure work is on track
Support renewal strategy
Contribute to account team culture
How You'll Work.
Team & Collaboration
Work in close partnership with Client Partners, Project Managers, and capability leads; Contribute actively to account team culture — sharing knowledge, supporting colleagues, and bringing a collaborative mindset
Communication Scope
Manage day-to-day stakeholder communication with clarity and consistency; communication and interpersonal skills — you communicate clearly, listen well, and can navigate difficult conversations with composure
Process & Methodology
Scope monitoring, Change order execution
Applying for this Account Director role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Merkle?
Real rants from real employees. Read before you apply.