AMPECO
Account Management
AccountDeliveryManagerUSA
“Account Delivery Manager - USA at AMPECO. Skills: customer relationship management, service delivery, operations management, product advising. Own the customer relationship. Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial”
Industry & Context.
What They're Looking For.
Must Have
3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar., B2B SaaS or complex B2B products, Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical, project management and coordination skills, with experience driving cross-functional delivery against, Comfort in orchestrating internal experts and aligning multiple parties around a common, A growth mindset - you pick up new skills as the role and product, Fluent written and spoken English.
Nice to Have
A track record of building strategic relationships with both operational and technical
What You'll Do.
Own the customer relationship
Own a portfolio of customers end-to-end
building a deep understanding of their business model
technical environment and commercial
Act as the primary point of contact for operational and technical stakeholders
ensuring their priorities and our platform stay
Handle straightforward commercial topics directly
and partner with Business specialists on contract negotiations
expansion and C-level relationships.
Run service delivery and operations
Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct
hands-on resolution of service requests where your involvement is the fastest path to a customer
Manage the onboarding of new customers in collaboration with AMPECO’s
Run a clear cadence of operational reviews
status updates and account health checks so nothing drifts.
Orchestrate the specialists supporting you
how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer
Translate customer needs into structured requirements
then work with product
engineering and solution teams to assess feasibility
Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery.
Advise and shape the product
Act as a trusted advisor on day-to-day product use and adoption
and signal expansion opportunities as they
Surface customer feedback
recurring patterns and product gaps to internal stakeholders so we keep improving the
Stay current on eMobility
EV charging trends and our evolving product capabilities.
How You'll Work.
Team & Collaboration
Orchestrate the specialists supporting you; Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer; Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and; Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery.; Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the
Communication Scope
Fluent written and spoken English.
Process & Methodology
project management and coordination skills, with experience driving cross-functional delivery against
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