AMPECO
Account Management
AccountDeliveryManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Account Delivery Manager at AMPECO. Skills: Own the customer relationship, Run service delivery and operations, Orchestrate the specialists supporting you, Advise and shape the product. Own a portfolio of customers end-to-end, building a deep understanding of their businessmodel, technical environment and commercial goals. Act as the primary point of contact for operational and technical stakeholders, ensuringtheir priorities and our platform stay aligned”
Industry & Context.
What They're Looking For.
Must Have
3+ years in a customer-facing role at a software company — Account Management, Technical Account Management, Customer Success, Service Delivery or similar, A track record of building strategic relationships with both operational and technical stakeholders, Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations, project management and coordination skills, with experience driving cross-functional delivery against deadlines, Comfort in orchestrating internal experts and aligning multiple parties around a common goal, Fluent written and spoken English
Nice to Have
B2BSaaS or complex B2B products preferred, A growth mindset — you pick up new skills as the role and product evolve
What You'll Do.
Own a portfolio of customers end-to-end
building a deep understanding of their businessmodel
technical environment and commercial goals
Act as the primary point of contact for operational and technical stakeholders
ensuringtheir priorities and our platform stay aligned
Handle straightforward commercial topics directly
and partner with Business specialistson contract negotiations
expansion and C-level relationships
Own incident and escalation management end-to-end — from SLA tracking andgovernance of open items to direct
hands-on resolution of service requests where yourinvolvement is the fastest path to a customer outcome
Manage the onboarding of new customers in collaboration with AMPECO’s experts
Run a clear cadence of operational reviews
status updates and account health checks sonothing drifts
how and why to pull in Business or Technical specialists — and provide theneeded context so they can address the request of the customer quickly
Translate customer needs into structured requirements
then work with product
engineering and solution teams to assess feasibility
Keep internal stakeholders aligned and the customer informed throughout cross-functionaldelivery
Act as a trusted advisor on day-to-day product use and adoption
and signal expansionopportunities as they emerge
Surface customer feedback
recurring patterns and product gaps to internal stakeholdersso we keep improving the platform
Stay current on eMobility
EV charging trends and our evolving product capabilities
How You'll Work.
Team & Collaboration
partner with Business specialistson contract negotiations, expansion and C-level relationships; Know when, how and why to pull in Business or Technical specialists — and provide theneeded context so they can address the request of the customer quickly; work with product, engineering and solution teams to assess feasibility, scope and timelines; Keep internal stakeholders aligned and the customer informed throughout cross-functionaldelivery; Surface customer feedback, recurring patterns and product gaps to internal stakeholdersso we keep improving the platform
Communication Scope
Fluent written and spoken English
Process & Methodology
project management and coordination skills, with experience driving cross-functional delivery against deadlines
Full Job Description
## What you’ll do Own the customer relationship• Own a portfolio of customers end-to-end, building a deep understanding of their businessmodel, technical environment and commercial goals.• Act as the primary point of contact for operational and technical stakeholders, ensuringtheir priorities and our platform stay aligned.• Handle straightforward commercial topics directly, and partner with Business specialistson contract negotiations, expansion and C-level relationships. Run service delivery and operations• Own incident and escalation management end-to-end — from SLA tracking andgovernance of open items to direct, hands-on resolution of service requests where yourinvolvement is the fastest path to a customer outcome.• Manage the onboarding of new customers in collaboration with AMPECO’s experts.• Run a clear cadence of operational reviews, status updates and account health checks sonothing drifts. Orchestrate the specialists supporting you• Know when, how and why to pull in Business or Technical specialists — and provide theneeded context so they can address the request of the customer quickly• Translate customer needs into structured requirements, then work with product,engineering and solution teams to assess feasibility, scope and timelines.• Keep internal stakeholders aligned and the customer informed throughout cross-functionaldelivery.Advise and shape the product• Act as a trusted advisor on day-to-day product use and adoption, and signal expansionopportunities as they emerge.• Surface customer feedback, recurring patterns and product gaps to internal stakeholdersso we keep improving the platform.• Stay current on eMobility, EV charging trends and our evolving product capabilities. ## What we’re looking for • 3+ years in a customer-facing role at a software company — Account Management,Technical Account Management, Customer Success, Service Delivery or similar. B2BSaaS or complex B2B products preferred.• A track record of building strategic relationships with
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