Second Melody
Marketing and Advertising
AccountCoordinator
“Account Coordinator at Second Melody. Be attentive to customer correspondence. Respond to customer requests”
What You'll Achieve.
Ensure customer satisfaction; Ensure timely and successful delivery of solutions within allotted budgets; Drive growth and revenue
Industry & Context.
What They're Looking For.
Must Have
Possession of creative flair, versatility, conceptual/visual ability and originality, Ability to backup ideas and defend choices with research and reasoning, Ability to interact, communicate and present ideas, Up to date with industry leading software and technologies, Realism regarding time, costs and deadlines, A well-balanced tendency towards both the task-oriented and human-side of working in a studio environment, Personable and outgoing when it comes to customer interactions, Focused on the bigger picture of the initiatives, Highly organized, disciplined, driven and energetic, Pays close attention to direction and knows when to check-in or ask for assistance, Exercises excellent judgment in determining what can and cannot be efficiently accomplished prior to receiving approval/direction, Discrete and trustworthy with sensitive firm and customer information, Demonstrate an understanding and commitment to Second Melody, our goals and our growth, Be resourceful. Focus on solutions rather than problems
What You'll Do.
Be attentive to customer correspondence
Respond to customer requests
Attend customer meetings
Absorb customer feedback
Provide clear direction to internal teams
Be an advocate for the creative team
Update project timelines
Update project management software
Assist with monthly project invoicing
Ensure projects are delivered on-time
Create project documentation
Ensure accurate hour logging
Allocate tasks to people
Keep stakeholders informed
Put together postmortem reports
How You'll Work.
Team & Collaboration
Act as a liaison between customers and cross-functional internal teams; Ensure timely and successful delivery of solutions; Build, maintain, and grow relationships with strategic customers; Ensure creative team has time to create
Communication Scope
Ability to interact, communicate and present ideas
Process & Methodology
Update project timelines, Update project management software tasks, Ensure projects are delivered within scope and budget, Create and maintain comprehensive project documentation, Ensure accurate hour logging, Allocate tasks, Track hours logged and out-of-pocket costs, Compare planned budget to actuals, Identify project wins and areas of improvement
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