AccountCoordinator(1stShift)

Position Summary Account Coordinators work directly with customer representatives to manage orders, exceptions and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality and safety. Ensure that people in area of responsibility are positioned and monitored for maximum productivity. As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s: Purpose Process People While building on our Culture of: Doing It Right Doing It Safe Doing It Well Essential Duties and Responsibilities Safety Read and understand the Crescent Safety Playbook – Doing It Safe Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture. People Read and understand the Crescent Way Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner Positively contribute to a team environment by mutually respecting each other Ensure all customer touch points and communications are positive Provide individual performance insights to leadership team for assessments and coaching Productivity Manage orders and queue them to pickers/processors Manage exceptions and problem lots and returns Maintain customer and Crescent systems Prepare Requests for Shipment (RFS) Assist with training all Crescent People on proper policies and procedures. Ensure that Customer expectations are met on a consistent Encourage good working conditions and provide positive motivation for all Crescent People Maintain productivity standards as dictated by department KPIs and goals Ma