AccountBasedRenewalsRepresentative,Portugal

**Job Requisition ID #** 26WD97737 **Role Overview** The Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution. **Key Responsibilities** * Execute End to End Renewal Motions * Independently own and execute full renewal workflows across assigned Regional Accounts * Close Renewals * Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance * Drive and Close Seat Expansions * Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches * Monitor Auto Renewal Status * Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment * Customer Procurement Interaction * Work directly with customer procurement teams to ensure renewal execution and accuracy * Provide mentorship to less experienced colleagues as appropriate **Skills & Competencies** * Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight * Customer First Mindset: Proactively identifies customer needs and drives retention outcomes * Advanced Communication: Applies creative communication techniques to influence renewal decisions * Advanced Negotiation: Uses creative and structured approaches to secure renewals * CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal