AccountAssociate

[Canadian Bank Note Company (CBN)](https://cbnco.com/) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle information, excise control, currency, lotteries and charitable gaming. Our [Corporate Philosophy](https://cbnco.com/CBN_booklet.pdf) and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We seek long-term relationships with our employees and offer a competitive compensation package that includes health, medical and life insurance benefits and a defined contribution pension plan with company matching. Internal Job Title: Account Associate Job Type: Permanent, Full-Time Job Location: 18 Auriga Drive, Ottawa, ON Work Model: Hybrid Job Status : Existing Vacancy Position Summary As an Account Associate in our International Business Development team, you will support our Caribbean based business development activities in an administrative capacity, providing contract oversight and looking after the day-to-day requirements of you assigned customer accounts while also executing process related activities that support existing customers and enable the pursuit of new business. Please note: This is an entry level position within CBN's Business Development group. Responsibilities * Customer Relationship Management * Build strong working level relationships with our customers and provide top-notch customer service by addressing their inquiries expediently and effectively and escalating to appropriate internal stakeholders as required. * Manage the sales inquiry, design brief, sales order, and delivery request processes for your assigned customers. * Contract and Deliverable Management * Maintain a tracking spreadsheet for all contract deliverables, monitor deliverable fulfillment, and accurately invoice customers against key deliverables and provide re