AccountAdvisor-CallCenter

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for all positions. This role is a **high‑volume call center position**. As an Account Advisor, you will spend most of your workday on the phone assisting members and providers with health plan–related questions. **What you will do day to day:** * Take **approximately 40–50 inbound calls per day** * Serve as the **first point of contact** for the organization * Answer questions related to benefits, eligibility, claims, and general account issues * Use multiple systems at one time while speaking with callers * Follow established policies and scripts to provide accurate information * Handle challenging or emotional calls professionally and calmly * Document each call thoroughly before moving to the next one Most calls are routine, but some can be complex or time‑sensitive. You are expected to stay focused, manage your time, and move efficiently from call to call throughout your shift. **Work Schedule & Environment** * The Customer Service hours of operation are from 8am-5pm Monday-Friday. * This is a **remote position after training** , with required onsite components during new hire training at the **Baton Rouge Corporate Campus.** * You must be comfortable working a **full shift on the phone** , with scheduled breaks. * A **hardwired internet connection** is required (minimum 5MB upload / 10MB download). **_QUALIFICATIONS_** **Education** * High School Diploma or equivalent preferred **Work Experience** * 1 year of customer service or medical office experience required * A certificate in medical office assistant or medical coding can be used in lieu of the one year of experience * Previous experience in a call center is preferred **Skills and Abilities** * Must demonstrate PC skills including Mi