Access&ReferralWorker

* Part-time (0.6 FTE) contract until 30 June 2027, with the potential to extend * Based across headspace Knox and Lilydale, on the lands of the Wurundjeri People * Competitive hourly rate dependant on qualifications & experience (starting from $44.78) + 12% Super + Salary Packaging benefits up to $18,550 Join us at headspace [headspace](http://headspace.org.au/) Knox and Lilydale support young people aged 12–25 across Melbourne’s Outer East. Our multidisciplinary teams work alongside families, carers, partner agencies, and community services to deliver youth-friendly, accessible care across mental health, physical health, alcohol and other drug support, and education and employment pathways. We are a connected, values-led team, grounded in hope, access, and inclusion. Your role, your impact As an Access and Referral Worker, you will play a pivotal role in shaping how young people experience care from their very first contact. You are often the first voice they hear - listening deeply, assessing what’s needed, and helping guide them toward the right support at the right time. Your work helps reduce barriers, strengthen safety, and ensure young people feel respected, understood, and supported to take their next step. Key responsibilities: * Complete screening and intake assessments via phone and in person, including HEADSS Assessments, Mental State Examinations and Risk Assessments * Triage intakes according to needs and service scope * Make recommendations to the clinical leadership team on services pathway and external referrals * Advocate for young people when liaising with families, schools, employers, and other professionals * Respond to young people who present in person, seeking support * Provide Single Session Therapy as indicated * Maintain accurate and timely records within electronic systems and the headspace minimum data set About you You bring active listening skills and clinical judgement to conversations that matter for a variety of presentations and re