Seven Counties Services
AccessCoordinatorParttimeRemote
“Access Coordinator - Part-time - Remote at Seven Counties Services. Skills: Customer service, Triage, Documentation. Provide telephone screening. Determine client eligibility”
Industry & Context.
Reliable, high speed internet connection, Working onsite required if internet fails, No unusual physical demands, May involve modestly unpleasant situations
What They're Looking For.
Must Have
High School Diploma/ GED required, One (1) year of experience in a health care customer service or call center setting with bachelor’s degree, Three years (3) years of health care customer service or call center setting with High School Diploma/GED required, Proficiency in word processing/data entry skills, General computer knowledge
Nice to Have
Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study, High volume call center experience, Crisis counseling experience, Customer Relationship Software (CRM), Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now), Electronic Health Record (preferably Netsmart myAvatar)
What You'll Do.
Provide telephone screening
Determine client eligibility
Verify insurance coverage
Perform triage and intervention
Provide appropriate referrals
Route/transition to CIC/Crisis team
Ensure compliance with standards
Adhere to requirements
How You'll Work.
Team & Collaboration
Promote cooperation and collaboration with other Seven Counties Services departments; Community agencies; Hospitals; Mental health consumers; Public at large
Communication Scope
Communication skills; Listening skills; Retention skills; Relay of essential information skills
Applying for this Access Coordinator - Part-time - Remote role?
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