Access Associate
AccessAssociate-UnityHospital(Full-Time,Evenings)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Access Associate - Unity Hospital (Full-Time, Evenings) at Access Associate. Interviews patients and/or their representative to collect required registration data, included but not limited demographic and financial data, as well as obtain required signatures.. Communicates mandated patient information and verifies all information for accuracy.”
Industry & Context.
Sedentary work - Exerting up to 10 pounds of force occasionally, Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time., Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
What You'll Do.
Interviews patients and/or their representative to collect required registration data
included but not limited demographic and financial data
as well as obtain required signatures.
Communicates mandated patient information and verifies all information for accuracy.
Insurance verification
obtaining precertification/authorization
co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
Manages incoming calls while providing necessary information.
Greeting of patients and/or their representatives and providing direction as needed.
Scheduling and/or prescheduling patient appointments.
Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
Collecting/processing co-payments
deductibles and/or other types of payments.
Provides an estimate of cost when applicable.
Reviews charges in charge review WQs for completeness and accuracy.
Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
Communication with external customers such as but not limited payers
physician offices and other departments.
Accurately sets up new patient record via Care Connect.
may be asked to interpret on occasion.
Performs other duties as assigned.
Flexibility and transportation to other medical group locations or other affiliated locations required.
How You'll Work.
Communication Scope
Excellent customer service and communication skills
Full Job Description
**Job Title:** Access Associate **Department:** Patient Access **Location:** Unity Hospital | 1555 Long Pond Rd. Rochester, NY 14626 **Hours Per Week:** 37.5 **Schedule:** 8-hour shifts, 3p - 11p, every other weekend rotation **SUMMARY** In a customer service oriented manner, the Access Associate interviews patients and/or their representative to collect required registration data, included but not limited to; demographic and financial data, as well as obtain required signatures. The Access Associate communicates mandated patient information and verifies all information for accuracy. This process includes, but is not limited to, insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs. **RESPONSIBILITIES** * Manages incoming calls while providing necessary information. * Greeting of patients and/or their representatives and providing direction as needed. * Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. * Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements. * Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable. * Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable. * Reviews charges in charge review WQs for completeness and accuracy. * Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy. * Communication with external customers such as but not limited to; payers, physician offices and other departments. * Accurately sets up new patient record via Care Connect.
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