Western Sydney University
Higher Education
AcademicSuccess&ProgramSupportOfficer
“Academic Success & Program Support Officer at Western Sydney University. Skills: Academic support, Program support, Student lifecycle. Deliver academic and program support. Provide information to students”
What You'll Achieve.
Deliver timely academic advice; Deliver accurate academic advice; Deliver high-quality academic advice; Deliver frontline administrative advice; Support progression; Support retention; Maintain compliant student records; Maintain up-to-date student records; Effectively manage workflows; Contribute to transition programs; Contribute to exam coordination; Contribute to engagement activities
Industry & Context.
Evidence of working rights in Australia
What They're Looking For.
Must Have
Experience in student-facing support roles, Relevant degree
Nice to Have
Familiarity with WSU systems, Familiarity with academic offerings, Familiarity with equity-focused support practices
What You'll Do.
Deliver academic and program support
Provide information to students
Help students navigate enrolment
Help students navigate study planning
Help students navigate special consideration
Help students navigate program variations
Contribute to student retention
Contribute to student progression
Contribute to student achievement
Deliver frontline academic advice
Resolve administrative queries
Align operational processes with Faculties
Contribute to Orientation activities
Contribute to transition activities
Triage enquiries using systems
Assist with exam coordination
Assist with logistical arrangements
Connect students with university services
Maintain student records
Uphold policy compliance
Work collaboratively across teams
Support student experience
How You'll Work.
Team & Collaboration
Work across academic teams; Work across professional teams; Collaborate with Faculties; Collaborate with Student Success teams; Collaborate with other stakeholders
Applying for this Academic Success & Program Support Officer role?
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