ISTA Personnel Solutions
BPO
ABACareCoordinator(Staffing&Recruitment)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ABA Care Coordinator (Staffing & Recruitment) at ISTA Personnel Solutions. Skills: ABA therapist recruitment, Staffing coordination, Case matching. Review the open case list daily, organised by state, county, and zip code. Use an internal geographic map of current staff and clients to identify suitable therapist matches for open cases”
What You'll Achieve.
Aim for an interview-to-ready-to-start turnaround of approximately one week, where possible
Industry & Context.
Solutions-oriented when faced with difficult-to-fill geographies or challenging candidate pipelines
Working Hours: Monday – Friday | 9: 00 AM – 6: 00 PM EST, Requires working on both South African and U. S. public holidays, Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory, Reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.)
What They're Looking For.
Must Have
Prior experience in recruitment, staffing coordination, HR, or a similar role, Organisational skills with the ability to manage a high volume of open cases simultaneously, Excellent attention to detail — accuracy in record-keeping, CRM management, and candidate tracking is essential, Confident, clear English communication skills — written and verbal, Comfortable making and receiving a high volume of calls and emails daily, Proactive and self-directed working style — able to manage priorities independently without close supervision, Resilient and solutions-oriented when faced with difficult-to-fill geographies or challenging candidate pipelines, Tech-savvy with the ability to quickly learn new platforms and internal systems, A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory, A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.)
Nice to Have
Experience in ABA, autism services, healthcare, or a related therapy field, Prior experience supporting a U. S. -based company remotely, Familiarity with ABA roles — understanding the difference between RBTs/therapists and BCBAs/supervisors, Experience with recruitment or applicant tracking platforms (e.g. , Indeed, ZipRecruiter, Workable, or similar), Experience with onboarding management platforms or HR systems
What You'll Do.
Review the open case list daily
Use an internal geographic map of current staff and clients to identify suitable therapist matches for open cases
Determine whether existing staff can fill open cases
or whether new recruitment is required
Send official staffing confirmation and welcome emails once a case is filled
including start dates
Hand off fully staffed cases to the Case Management team for ongoing client support
Maintain active job postings across platforms
and assess ABA therapist and BCBA candidates
Carefully screen candidates for availability — most cases require afternoon
Manage candidate onboarding through the Empion platform
tracking document completion and following up to ensure timely case readiness
Tailor recruitment strategy by geography — proactively pool candidates in high-turnover regions while recruiting case-by-case in stable areas
Aim for an interview-to-ready-to-start turnaround of approximately one week
empathetic communication with families in areas where staffing is difficult — reassuring them that the search is ongoing
Manage multiple open cases simultaneously
prioritising effectively based on urgency and geography
How You'll Work.
Team & Collaboration
Collaborate closely with the Intake, Case Management, and Clinical teams
Communication Scope
Confident, clear English communication skills — written and verbal; Comfortable making and receiving a high volume of calls and emails daily; Transparent, empathetic communication with families
Full Job Description
ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality operational support with precision, efficiency, and professionalism. Our client is a well-established U.S.-based ABA (Applied Behaviour Analysis) therapy company providing in-home therapy services to children with autism. They are known for their commitment to rapid service delivery — a rarity in the ABA industry — and pride themselves on maintaining a no-waiting-list policy through tight operational discipline. They are seeking a highly organised, proactive, and people-oriented Care Coordinator to join their Staffing & Recruitment team. This role combines ABA therapist recruitment with staffing coordination — matching qualified therapists and clinical supervisors (BCBAs) to open client cases as quickly as possible. The ideal candidate is a fast, methodical worker who thrives in a high-volume, fast-paced environment, communicates clearly and professionally, and takes real ownership of their caseload from open position to filled case. **PLEASE NOTE:** * **Working Hours:** Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) * **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) * **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered * **Power Backup:** A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered * **Work Environment:** Fully remote **KEY RESPONSIBILITIES:** **Staffing & Case Matching
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