ISTA Personnel Solutions
BPO
ABACareCoordinator(Staffing&Recruitment)
“ABA Care Coordinator (Staffing & Recruitment) at ISTA Personnel Solutions. Skills: ABA therapist recruitment, Staffing coordination, Case matching. Review the open case list daily, organised by state, county, and zip code. Use an internal geographic map of current staff and clients to identify suitable therapist matches for open cases”
What You'll Achieve.
Aim for an interview-to-ready-to-start turnaround of approximately one week, where possible
Industry & Context.
Solutions-oriented when faced with difficult-to-fill geographies or challenging candidate pipelines
Working Hours: Monday – Friday | 9: 00 AM – 6: 00 PM EST, Requires working on both South African and U. S. public holidays, Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory, Reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.)
What They're Looking For.
Must Have
Prior experience in recruitment, staffing coordination, HR, or a similar role, Organisational skills with the ability to manage a high volume of open cases simultaneously, Excellent attention to detail — accuracy in record-keeping, CRM management, and candidate tracking is essential, Confident, clear English communication skills — written and verbal, Comfortable making and receiving a high volume of calls and emails daily, Proactive and self-directed working style — able to manage priorities independently without close supervision, Resilient and solutions-oriented when faced with difficult-to-fill geographies or challenging candidate pipelines, Tech-savvy with the ability to quickly learn new platforms and internal systems, A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory, A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.)
Nice to Have
Experience in ABA, autism services, healthcare, or a related therapy field, Prior experience supporting a U. S. -based company remotely, Familiarity with ABA roles — understanding the difference between RBTs/therapists and BCBAs/supervisors, Experience with recruitment or applicant tracking platforms (e.g. , Indeed, ZipRecruiter, Workable, or similar), Experience with onboarding management platforms or HR systems
What You'll Do.
Review the open case list daily
Use an internal geographic map of current staff and clients to identify suitable therapist matches for open cases
Determine whether existing staff can fill open cases
or whether new recruitment is required
Send official staffing confirmation and welcome emails once a case is filled
including start dates
Hand off fully staffed cases to the Case Management team for ongoing client support
Maintain active job postings across platforms
and assess ABA therapist and BCBA candidates
Carefully screen candidates for availability — most cases require afternoon
Manage candidate onboarding through the Empion platform
tracking document completion and following up to ensure timely case readiness
Tailor recruitment strategy by geography — proactively pool candidates in high-turnover regions while recruiting case-by-case in stable areas
Aim for an interview-to-ready-to-start turnaround of approximately one week
empathetic communication with families in areas where staffing is difficult — reassuring them that the search is ongoing
Manage multiple open cases simultaneously
prioritising effectively based on urgency and geography
How You'll Work.
Team & Collaboration
Collaborate closely with the Intake, Case Management, and Clinical teams
Communication Scope
Confident, clear English communication skills — written and verbal; Comfortable making and receiving a high volume of calls and emails daily; Transparent, empathetic communication with families
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