Airbus
Aerospace
A400MLocalServiceRepresentative
“A400M Local Service Representative at Airbus. Skills: A400M technical support, Customer relationship management, Technical troubleshooting. Provide local technical expertise and advice to the customer (Armée de l’Air et de l’Espace) in A400M technical and operational support. Perform troubleshooting to meet contractual requirements”
What You'll Achieve.
Fulfill contractual requirements; Ensure technical questions are addressed properly and without deviation; Improve A400M maturity
Industry & Context.
Proactivity and tenacity for problem solving; Analytical and synthesis skills; Technical troubleshooting; Problem management
Work primarily on the Orleans base, Occasional travel to other Ministry of Defense entities in France, Exceptional travel to secure A400M deployment sites, Short-duration business trips (1-2 times/month) in France and Spain, On-call duty, Shift work, Requires security clearance or eligibility for clearance, Work on an Air Base within a military environment close to operations
What They're Looking For.
Must Have
At least 5 years of professional experience in aeronautical support on A400M or A380 (MAP /FAL /Flight test /others…), Proactivity and tenacity for problem solving, Analytical and synthesis skills, Negotiation skills, client respect, Understanding of client needs, Ability to work in a tense and high-pressure environment, French (negotiation), English (advanced)
Nice to Have
Spanish (would be a bonus)
What You'll Do.
Provide local technical expertise and advice to the customer (Armée de l’Air et de l’Espace) in A400M technical and operational support
Perform troubleshooting to meet contractual requirements
Act as the interface between the customer and the technical ADS AOG center (C. C. C) for all technical questions
Coordinate between the local team and other responsible entities
Act as 'Technical Rater' for the Orleans site (EC)
Manage technical aspects of hardware-related issues
Support the customer in troubleshooting and technical knowledge of A400M
Forward customer technical questions to the central AMTAC support and ensure their proper management
Ensure technical questions are addressed properly and without deviation
Provide necessary feedback to central entities to improve A400M maturity
Participate in CSR meetings of other Nations
Act as Technical Rater for Export Control at the site
Manage specific subjects and projects
Manage technical aspects of hardware-related issues
How You'll Work.
Team & Collaboration
Act as the central coordinating link between the local team and other responsible entities; Maintain healthy and efficient communication with AMTAC; Participate actively in CSR meetings of other Nations
Communication Scope
French (negotiation); English (advanced); Spanish (bonus)
Process & Methodology
Manage specific subjects and projects
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