The Boeing Company
787OperationsCenterEngineeringTechnicalManager
Neural analysis suggests this role is
optimal for Manager candidates.
“787 Operations Center Engineering Technical Manager at The Boeing Company. Skills: Operations Center Management, Technical Support, Customer Advocacy. Manage Engineering Technical personnel in 24x7 Operations Center. Manage elevated Airplane On Ground (AOG) events”
What You'll Achieve.
Deliver in-service technical support; Foster a safety culture; Support high quality deliverables; Advocate on behalf of operators; Ensure optimal team performance; Enhance customer satisfaction; Keep airplanes flying; Resolve in-service issues; Recover Airplane On Ground (AOG) events
Industry & Context.
Eliminating obstacles; Facilitating collaboration; Resolve technical issues; Resolve business issues; Proactive solutions
24x7 operations, Variable shift and rotation schedule, Domestic and international air travel up to 15%, Work onsite, U. S. Person required
What They're Looking For.
Must Have
Bachelors degree in related discipline or FAA Airframe & Powerplant license, 10+ years of experience in airline/aerospace industry, 5+ years of experience in aviation-related engineering, technical, or maintenance positions, 3+ years of experience in a Customer-facing role, At least one year of experience in a leadership role or completed Boeing internal course “Exploring Leadership”
Nice to Have
Understanding of Boeing 787 Airplane Systems, 5+ years of experience performing aircraft maintenance, 2+ years of experience leading a technical team, Proven ability to embrace change, lead continuous improvement, Treat safety and quality as top priorities, Experience in customer support
What You'll Do.
Manage Engineering Technical personnel in 24x7 Operations Center
Manage elevated Airplane On Ground (AOG) events
Provide guidance to Operators and Airlines
Develop inspection and repairs for Operators and Airlines
Resolve in-service issues
Recover Airplane On Ground (AOG) events
Monitor high impact Emergent Issues for Operators and
Provide guidance to Mission Directors
Develop and execute project and process plans
Implement policies and procedures
Set operational goals
Acquire resources for projects and processes
Provide technical management of suppliers
Lead process improvements
Interface directly with external Customers
Clarify technical requirements and issues
Develop and maintain relationships and partnerships
Provide oversight and approval of technical approaches
develop and motivate employees
Provide developmental opportunities and job assignments
Manage teams shift schedule
Ensure team has appropriate coverage
Understand operational impact of solutions
Connect Boeing team with operator’s situational requirements
Engage and empower employees to make process improvements
Model Boeing Values and Behaviors
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal/external stakeholders; Boeing team members; Customers; Suppliers; Other organizations
Communication Scope
Direct communication with Airline personnel; Guidance to Operators and Customers; Interface directly with external Customers; Clarify technical requirements
Process & Methodology
Project plans, Process plans
Full Job Description
787 Operations Center Engineering Technical Manager **Company:** The Boeing Company **Boeing Commercial Airplanes** (BCA) **Customer Support** is seeking a **787** **Operations Center Engineering Technical Manager** in **Everett, Washington** to lead a team that supports Customers on a 24x7 basis and operates on a variable shift and rotation schedule. **_Position Overview:_** In this role you will be responsible for delivering in-service technical support, fostering a safety culture, supporting high quality deliverables, advocating on behalf of operators with internal/external stakeholders, ensuring optimal team performance, and enhancing customer satisfaction. You will lead and support a multi-skill team consisting of Controllers and Mission Directors that analyzes airplane data and provides proactive solutions for the customer to keep their airplanes flying. This position entails supporting a team in the actual creation of the solutions by eliminating obstacles and facilitating collaboration across teams to engage a diverse pool of experts to best resolve technical and business issues. Understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operator’s situational requirements. This position will require some domestic and international air travel to integrate with Boeing team members, Customers, suppliers, and/or other organizations. In the Boeing Operations Center, our mission is to **Create Lift and Earn Trust!** **_Position Responsibilities_** : * Manage Engineering Technical personnel in the 24x7 Operations Center that manage elevated Airplane On Ground (AOG) events and have direct communication with Airline personnel in Tech Services and Maintenance and Operations Control Centers (MOCC) to provide guidance, and develop inspection and repairs for Operators and Airlines to resolve in-service issues and recover Airplane On Ground (AOG) events. * Monitors high impact Emergent Issues for Operators and Customers a
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