Boeing
aerospace
787OperationsCenterEngineeringTechnicalManager
Neural analysis suggests this role is
optimal for Senior candidates.
“787 Operations Center Engineering Technical Manager at Boeing. Skills: process management, cross-functional coordination, vendor/stakeholder management. Manage Engineering Technical personnel in 24x7 Operations Center. Manage elevated Airplane On Ground (AOG) events”
What You'll Achieve.
delivering in-service technical support; fostering a safety culture; supporting high quality deliverables; advocating on behalf of operators with internal/external stakeholders; ensuring optimal team performance; enhancing customer satisfaction; keep their airplanes flying; best resolve technical and business issues; enhance employee performance and expand capabilities
Industry & Context.
provides proactive solutions for the customer; resolve technical and business issues; understanding the operational impact of solutions; solving airline operator technical questions and issues
24x7 basis, variable shift and rotation schedule, domestic and international air travel, 100% onsite, Ability to work, function, and lead in high paced 24x7 by 365 operational environments, Ability to travel up to 15% of the time, domestically and/or internationally, U. S. Person as defined by 22 C. F. R. §120. 62 is required, Shift 1
What They're Looking For.
Must Have
Bachelors degree in related discipline and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training), 10+ years of experience in the airline/aerospace industry, 5+ years of experience working in an aviation-related engineering, technical and/or maintenance positions (or equivalent) directly supporting airline or government customers, 3+ years of experience working in a Customer-facing role or organization, at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.
Nice to Have
Understanding of Boeing 787 Airplane Systems, 5+ years of experience performing aircraft maintenance at an airline, delivery center, or flight test, 2+ years of experience leading a technical team, Proven ability to embrace change, lead continuous improvement, and treat safety and quality as top priorities, Experience in customer support, dealing with and solving airline operator technical questions and issues, Experience and success leading complex technical projects across multiple functions/disciplines, Understanding of design concepts & technologies, and engineering processes, Demonstrated ability in team building, coaching, and employee development to enhance team performance and engagement, Proven ability to manage and empower teams in ambiguous environments
What You'll Do.
Manage Engineering Technical personnel in 24x7 Operations Center
Manage elevated Airplane On Ground (AOG) events
Provide guidance to Operators and Airlines
Develop inspection and repairs for Operators and Airlines
Resolve in-service issues and recover AOG events
Monitor high impact Emergent Issues for Operators and Customers
Provide guidance to Mission Directors
Develop and execute project and process plans
Implement policies and procedures
Set operational goals
Acquire resources for projects and processes
Provide technical management of suppliers
Lead process improvements
Interface directly with external Customers
Clarify technical requirements and issues
Develop and maintain relationships and partnerships
Provide oversight and approval of technical approaches
develop and motivate employees
mentor and provide developmental opportunities
Manage the teams shift schedule
Ensure team has appropriate coverage
Engage and empower employees to make process improvements
develop and motivate employees by modeling Boeing Values and Behaviors
How You'll Work.
Team & Collaboration
cross-functional coordination; facilitating collaboration across teams; engage a diverse pool of experts; connecting the Boeing team with the operator’s situational requirements; Works with functional and business unit management; Develops and maintains relationships and partnerships with domestic and international Customers, stakeholders, peers, and partners; leading complex technical projects across multiple functions/disciplines
Communication Scope
direct communication with Airline personnel; Interfaces directly with external Customers; clarify technical requirements and issues; operator questions and concerns
Process & Methodology
Develops and executes project and process plans, large scale cross functional project/program management
Full Job Description
787 Operations Center Engineering Technical Manager **Company:** The Boeing Company **Boeing Commercial Airplanes** (BCA) **Customer Support** is seeking a **787** **Operations Center Engineering Technical Manager** in **Everett, Washington** to lead a team that supports Customers on a 24x7 basis and operates on a variable shift and rotation schedule. **_Position Overview:_** In this role you will be responsible for delivering in-service technical support, fostering a safety culture, supporting high quality deliverables, advocating on behalf of operators with internal/external stakeholders, ensuring optimal team performance, and enhancing customer satisfaction. You will lead and support a multi-skill team consisting of Controllers and Mission Directors that analyzes airplane data and provides proactive solutions for the customer to keep their airplanes flying. This position entails supporting a team in the actual creation of the solutions by eliminating obstacles and facilitating collaboration across teams to engage a diverse pool of experts to best resolve technical and business issues. Understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operator’s situational requirements. This position will require some domestic and international air travel to integrate with Boeing team members, Customers, suppliers, and/or other organizations. In the Boeing Operations Center, our mission is to **Create Lift and Earn Trust!** **_Position Responsibilities_** : * Manage Engineering Technical personnel in the 24x7 Operations Center that manage elevated Airplane On Ground (AOG) events and have direct communication with Airline personnel in Tech Services and Maintenance and Operations Control Centers (MOCC) to provide guidance, and develop inspection and repairs for Operators and Airlines to resolve in-service issues and recover Airplane On Ground (AOG) events. * Monitors high impact Emergent Issues for Operators and Customers a
Applying for this 787 Operations Center Engineering Technical Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Boeing?
Real rants from real employees. Read before you apply.