60GM
60GM-GeneralManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“60GM - General Manager at 60GM. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. overall operation of their center. Maintaining company goals and standards for performance, growth and world class customer service”
What You'll Achieve.
company goals and standards for performance, growth and world class customer service; Forecast goals and objectives for the Center and strive to meet them; operational metrics; Client Metrics
Industry & Context.
analytical
Occasional physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, and lifting and carrying objects over 50lbs., Exposure to fumes, chemicals, dust, along with high levels of noise., Subject to weather conditions both inside and outside., Required to wear protective equipment when necessary., Occasional sedentary work., Must have visual acuity to determine the accuracy and thoroughness of the work assigned.
What They're Looking For.
Must Have
Must be at least 18 years of age, Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver), Must be eligible to work in the U. S. with no restrictions
Nice to Have
HS or Post-secondary education in collision repair preferred
What You'll Do.
overall operation of their center
Maintaining company goals and standards for performance
growth and world class customer service
Forecast goals and objectives for the Center and strive to meet them
recognize and retain talented teammates
Monitor the performance of all Center staff
overall production and administration of the center
Ensure that every associate follows all Caliber standards
policies and procedures
review estimates to ensure accuracy and compliance with Company and Client guidelines
Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends
Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff
Monitor the performance of each teammate and provide coaching through timely and specific feedback
Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners
Responsible for the center’s regulatory compliance
including hazmat regulations and documentation
Establish and maintain good working relationships with other departments
insurance adjusters and customers to encourage repeat and referral business
Comply with all Caliber safety rules
Create a culture of safety through good housekeeping and PPE usage
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Establish and maintain good working relationships with other departments, insurance adjusters and customers
Communication Scope
excellent communication skills
Full Job Description
**Service Center** Wellington ****Job Summary**** Responsible for the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production and administration. Maintaining company goals and standards for performance, growth and world class customer service. ****Essential Job Duties**** * Forecast goals and objectives for the Center and strive to meet them * Recruit, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position * Demonstrate a great ability to lead, develop, and inspire others to achieve success * Supervise the sales, overall production and administration of the center * Ensure that every associate follows all Caliber standards, policies and procedures * Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard * Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines * Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends * Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff * Monitor the performance of each teammate and provide coaching through timely and specific feedback * Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners * Responsible for the center’s regulatory compliance, including hazmat regulations and documentation * Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with associates, customers, clients and vendors * Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business * Comply with all Caliber safety rules, guidelines, standards
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