3PLControlTowerSpecialist

The successful candidate must have proven experience in Quality Assurance and Inventory Control within an operational environment, with a strong background in operations monitoring and operational support delivered across a 24/7 shift pattern. The EU External Fulfilment (EF) network consists of approximately 41 operations offering flexible solutions operated by external third-party logistics (3PL) providers. These operations deliver network capacity solutions (storage and throughput), specialised operation solutions, and emerging market expansion solutions across Europe. The EU 3PL Control Tower Specialist – Quality provides end-to-end operational support across 40+ European External Fulfilment buildings. This role contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders. The position operates on a rotating shift pattern, including nights and weekends. Key job responsibilities Responsibilities include, but are not limited to: ● Managing onboarding and permissions to support seamless 3PL operations ● Providing operational guidance and support to 3PL partners across multiple European sites ● Resolving capacity discrepancies and warehouse management system configurations ● Acting as a communication bridge between 3PL partners and internal Amazon stakeholders, including node managers and problem-solving teams ● Uploading and maintaining critical data to support supply chain visibility and internal compliance requirements ● Monitoring adherence to process and Amazon operational standards, identifying and escalating deviations ● Supporting system launches and migrations, implementing required tasks for ongoing operational continuity A day in the life This position is office-based. As External Fulfillment Specialist you will support 3PL operations, drive the continuous improvement and process standardization and optimization. This position involves the daily operational tasks resol