Babble Cloud
Cloud Solutions
2ndLineITSupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“2nd Line IT Support Engineer at Babble Cloud. Skills: Microsoft 365, IT Support, Network administration. Attend customer calls. Provide efficient support”
What You'll Achieve.
Meet customer expectations; Exceed customer expectations; Minimise client downtime
Industry & Context.
Problem-solving; Troubleshooting
Stable internet connection, Mitigate load shedding
What They're Looking For.
Must Have
Previous service desk experience
Nice to Have
Managed services environment experience, Virtualisation technologies experience, Backup and Disaster Recovery experience, Scripting and automation experience
What You'll Do.
Attend customer calls
Provide efficient support
Record information within cases
Manage queue and response levels
Troubleshoot and diagnose IT issues
Complete technical documentation
Update technical documentation
How You'll Work.
Team & Collaboration
Work as part of a team
Communication Scope
Written communication; Verbal communication
Full Job Description
Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! [About Us | Leading UK Cloud Solutions Provider | Babble ](https://babble.cloud/) Join Our Dynamic Team as a 2nd Line Engineer 🌟 Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? Purpose of the role Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: * Ensure customer calls are promptly attended to, providing efficient and effective support. * Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. * Complete and update t
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