Babble Cloud
Tech / AI / Software
2ndLineEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“2nd Line Engineer at Babble Cloud. Skills: Microsoft 365 services and administration/troubleshooting, Intune Endpoint Management, Microsoft Desktop OS/Server OS and troubleshooting, Microsoft Azure, Antivirus management, Business networks and troubleshooting, Hardware troubleshooting, Email Protection, Virtualisation Technologies, Backup & Disaster Recovery, Scripting/Automation. Providing world class service and support for clients and colleagues. Troubleshooting and diagnosing IT issues within”
What You'll Achieve.
Meet and exceed customer expectations and SLAs; Minimise client downtime
Industry & Context.
Troubleshooting and diagnosing IT issues; Excellent troubleshooting and technical skills; Attention to detail is crucial in accurately documenting and resolving issues; Display proactive, determined, and persistent attitudes towards problem-solving
What They're Looking For.
Must Have
Previous experience on a service desk in managed services is essential., Proficient with multiple technologies and dealing with difficult and sensitive technical problems.
Nice to Have
Virtualisation Technologies (Hyper-V, VMware), Backup & Disaster Recovery, Scripting/Automation
What You'll Do.
Providing world class service and support for clients and colleagues
Troubleshooting and diagnosing IT issues within SLAs
Providing remote support to clients
Assisting in the monitoring and maintenance of client computer systems and networks
Ensuring customer calls are promptly attended to
Providing efficient and effective support
Maintaining a high standard of information recording within cases
Accurately documenting all pertinent details
Proactively managing your queue and response levels
Meeting and exceeding customer expectations and SLAs
Resolving IT issues in a timely manner to minimise client downtime
Completing/Updating technical documentation
Mentoring and training colleagues
How You'll Work.
Team & Collaboration
Providing support for colleagues; Working as part of a team
Communication Scope
Excellent communication skills, both written and verbal; Comfortable liaising with various levels of end user, both internal and external
Full Job Description
Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! [About Us | Leading UK Cloud Solutions Provider | Babble ](https://babble.cloud/) Join Our Dynamic Team as a 2nd Line Engineer! 🌟 Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? The Purpose of your role Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: * Ensure customer calls are promptly attended to, providing efficient and effective support. * Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. * Complete/Update technical doc
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