Drees & Sommer SE
Information Technology And Services
2ndand3rdLevelITSupportTechnician
Neural analysis suggests this role is
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“2nd and 3rd Level IT Support Technician at Drees & Sommer SE. Skills: Level 2 IT support, Level 3 IT support, System administration, Network support, Microsoft 365 administration, Active Directory / Azure AD, VPN, DNS, DHCP, and connectivity troubleshooting. Provide Level 2 and Level 3 IT support to internal users via ticketing systems, email, and remote support tools. Support users located in multiple countries and time zones”
What You'll Achieve.
Ensure stable and secure IT services; Improving support processes, system reliability, and user experience
Industry & Context.
communication and problem-solving skills; Diagnose and resolve advanced hardware, software, operating system, and connectivity issues; Root cause analysis
Shift-based role with no fixed working hours, Availability to work evenings, night shifts, weekends, and on-call rotations, depending on business and regional needs, Shift planning will be organized in advance according to operational requirements
What They're Looking For.
Must Have
Minimum 5 years of experience in IT Support, Service Desk, Systems Administration, or similar roles, Proven experience working at Level 2 / Level 3 support, A HIGH LEVEL OF ENGLISH (C1) IS REQUIERED FOR THIS POSITION, Willingness and availability to work in a fully remote, shift-based environment with non-fixed schedules, including night shifts
What You'll Do.
Provide Level 2 and Level 3 IT support to internal users via ticketing systems
and remote support tools
Support users located in multiple countries and time zones
Diagnose and resolve advanced hardware
and connectivity issues
Perform system administration tasks
including user environments
Provide network support
including troubleshooting LAN/WAN
and connectivity issues
and resolutions accurately in the IT ticketing tool
Escalate critical or complex issues to specialized teams or vendors when required
Support user onboarding and offboarding (accounts
and security policies
Contribute to improving support processes
How You'll Work.
Team & Collaboration
Contribute to improving support processes, system reliability, and user experience; Supporting knowledge sharing within the IT team
Communication Scope
communication and problem-solving skills; A HIGH LEVEL OF ENGLISH (C1) IS REQUIERED FOR THIS POSITION
Process & Methodology
Advanced incident prioritization based on urgency and business impact, Ownership of tickets through full resolution
Full Job Description
Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our 6,500 employees at over 70 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let’s create a world we want to live in. We are looking for a Level 2 / Level 3 IT Support Technician to join our IT team in a fully remote role. The position provides advanced technical support to internal users across different countries and global regions, while also contributing to system administration and network operations to ensure stable and secure IT services. Due to the international scope of the role, working hours are not fixed and may include evening, night, weekend, or rotating shifts , depending on the regions being supported. Key Responsibilities * Provide Level 2 and Level 3 IT support to internal users via ticketing systems, email, and remote support tools. * Support users located in multiple countries and time zones. * Diagnose and resolve advanced hardware, software, operating system, and connectivity issues. * Perform system administration tasks , including user environments, servers, and core IT services. * Provide network support , including troubleshooting LAN/WAN, VPN, DNS, DHCP, and connectivity issues. * Document incidents, requests, and resolutions accurately in the IT ticketing tool. * Escalate critical or complex issues to specialized teams or vendors when required. * Support user onboarding and offboarding (accounts, permissions, devices, access). * Follow IT procedures, standards, and security policies. * Contribute to improving support processes, system reliability, and user experience. Working Model & Schedule * F
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