26-018.P-ITSystemsAnalyst

Job Objective: The System Administrator I at Harvest Midstream Company is an entry-level role focused on providing day-to-day support for end users, basic administration of Microsoft Office 365 services, and assistance with routine system maintenance. This position emphasizes learning and applying foundational IT skills, including account provisioning, password management, and monitoring of system health. The ideal candidate will be detail-oriented, eager to learn, and capable of supporting the IT team by ensuring smooth daily operations and timely resolution of support requests. **Essential Job Responsibilities:** * Assist in administering and supporting **Office 365 applications** such as Exchange, Teams, SharePoint, and OneDrive at the user level. * Perform **basic user management** tasks, including account setup, password resets, and license assignment. * Support implementation of **standard security measures** , such as enforcing password policies and MFA enrollment under supervision. * Provide routine **Active Directory support** , including user provisioning, group memberships, and printer/server access requests. * Respond to **help desk tickets** , offering frontline Office 365 troubleshooting and escalating complex issues. * Provide **basic training assistance** , such as walkthroughs for Teams and OneDrive use. * Perform **basic monitoring tasks** , reporting unusual activity or outages to senior staff. **Other Job Responsibilities:** * Travel: Requires travel to Harvest field and office locations approximately 25% of the time. * Analyzes Helpdesk statistics to recommend long-term actions to decrease incidents or reduce resolution time (i.e. recommending training, changing manufacturers to increase meantime between failures, etc.) * Maintains employee confidence and protects operations by keeping information confidential. * Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networ