Dxc Technology
Enterprise Technology
24x7L1SupportEngineer
Neural analysis suggests this role is
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“24x7 L1 Support Engineer at Dxc Technology. Skills: IT support, Incident logging, Troubleshooting. Provide 24x7 Level 1 support. Serve as first point of contact”
What You'll Achieve.
Ensure timely response; Ensure escalation; Ensure closure in line with SLAs; Minimise recurring issues
Industry & Context.
Problem-solving skills
12-hour shifts, Onsite support, Government security clearance (CAT 1), Singapore Citizens only, Rotating shifts, Weekends, Public holidays
What They're Looking For.
Must Have
Diploma or certification in IT or related field, 1–2 years of IT support experience, Basic knowledge of Windows, Basic knowledge of Unix, Basic knowledge of networking, Basic knowledge of end-user device support (PCs/laptops), Familiarity with ticketing tools, Familiarity with Microsoft O365, Eligibility for government security clearance (CAT 1), Singapore Citizens only, Willing to work 12-hour rotating shifts, Willing to work weekends, Willing to work public holidays
Nice to Have
Excel/Power BI is a plus, Exposure to managed services or IT support environments
What You'll Do.
Provide 24x7 Level 1 support
Serve as first point of contact
Log all incidents accurately
Perform initial diagnostics
Escalate major incidents
Follow through to resolution
Identify incident trends
Provide timely updates
Prepare daily operational reports
Participate in review meetings
Contribute to knowledge base improvements
Proactively support users
Drive continuous improvement initiatives
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with external vendors; Work collaboratively in a team
Communication Scope
Communication skills; Customer service skills
Full Job Description
**Job Description:** DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on [ _dxc.com_](https://nam12.safelinks.protection.outlook.com/?url=https://demo.dxc.com/content/dxc&data=05%7c02%7calbena.dimitrova%40dxc.com%7c853ee652022e4cdde23808de373e4283%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c639008937734407635%7cUnknown%7cTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7c0%7c%7c%7c&sdata=teALgMQnki5TpuzmW1wyAbzUJ%2BNCj8zYWTpcYcoU8ho%3D&reserved=0). **24x7 L1 Support Engineer (12-hour Shift, Helpdesk & Onsite)** **Key Responsibilities** * Provide 24x7 Level 1 support (12-hour shifts) across helpdesk and onsite operations for DXC teams, clients, and third-party vendors * Serve as the first point of contact for incident logging, troubleshooting, and resolution * Accurately log all incidents with clear problem descriptions, actions taken, and resolutions * Perform initial diagnostics, ticket categorisation, prioritisation, and dispatch to relevant support teams * Monitor incidents to ensure timely response, escalation, and closure in line with SLAs * Escalate major or critical incidents promptly and follow through to resolution * Collaborate with internal teams and external vendors during incident and problem investigations * Identify incident trends and raise them in accordance with standard operating procedures * Provide timely updates on service outages, degradation, and batch failures * Prepare daily operational reports and participate in review meetings * Contribute t
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