Dxc Technology
enterprise technology and innovation
24x7L1SupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“24x7 L1 Support Engineer at Dxc Technology. Skills: 24x7 Level 1 support, helpdesk operations, onsite operations, incident logging, troubleshooting, resolution, SLA adherence. Provide 24x7 Level 1 support (12-hour shifts) across helpdesk and onsite operations for DXC teams, clients, and third-party vendors. Serve as the first point of contact for incident logging, troubleshooting, and resolution”
What You'll Achieve.
Ensure timely response, escalation, and closure in line with SLAs; Minimize recurring issues; Enhance service delivery
Industry & Context.
problem-solving skills; Perform initial diagnostics; troubleshooting; incident and problem investigations
12-hour shifts, Helpdesk & Onsite support, 24x7 support, Government security clearance (CAT 1), Singapore Citizens only, Must be willing to work 12-hour rotating shifts, including weekends and public holidays, Onsite support at client locations
What They're Looking For.
Must Have
Diploma or certification in IT or related field, 1–2 years of IT support experience, Basic knowledge of Windows, Basic knowledge of Unix, Basic knowledge of networking, Basic knowledge of end-user device support (PCs/laptops), Familiarity with ticketing tools (e.g., ServiceNow, Jira, Autotask), Familiarity with Microsoft O365, Eligibility for government security clearance (CAT 1), Singapore Citizens only
Nice to Have
Excel/Power BI is a plus, Exposure to managed services or IT support environments preferred
What You'll Do.
Provide 24x7 Level 1 support (12-hour shifts) across helpdesk and onsite operations for DXC teams
and third-party vendors
Serve as the first point of contact for incident logging
Accurately log all incidents with clear problem descriptions
Perform initial diagnostics
ticket categorisation
and dispatch to relevant support teams
Monitor incidents to ensure timely response
and closure in line with SLAs
Escalate major or critical incidents promptly and follow through to resolution
Identify incident trends and raise them in accordance with standard operating procedures
Provide timely updates on service outages
Prepare daily operational reports and participate in review meetings
Contribute to knowledge base improvements and documentation
Proactively support users to minimise recurring issues
Drive continuous improvement initiatives to enhance service delivery
How You'll Work.
Team & Collaboration
Collaborate with internal teams and external vendors during incident and problem investigations; Participate in review meetings; Able to work collaboratively in a team
Communication Scope
communication skills; customer service skills; ability to engage diverse stakeholders; Provide timely updates on service outages, degradation, and batch failures
Full Job Description
**Job Description:** DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on [ _dxc.com_](https://nam12.safelinks.protection.outlook.com/?url=https://demo.dxc.com/content/dxc&data=05%7c02%7calbena.dimitrova%40dxc.com%7c853ee652022e4cdde23808de373e4283%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c639008937734407635%7cUnknown%7cTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7c0%7c%7c%7c&sdata=teALgMQnki5TpuzmW1wyAbzUJ%2BNCj8zYWTpcYcoU8ho%3D&reserved=0). **24x7 L1 Support Engineer (12-hour Shift, Helpdesk & Onsite)** **Key Responsibilities** * Provide 24x7 Level 1 support (12-hour shifts) across helpdesk and onsite operations for DXC teams, clients, and third-party vendors * Serve as the first point of contact for incident logging, troubleshooting, and resolution * Accurately log all incidents with clear problem descriptions, actions taken, and resolutions * Perform initial diagnostics, ticket categorisation, prioritisation, and dispatch to relevant support teams * Monitor incidents to ensure timely response, escalation, and closure in line with SLAs * Escalate major or critical incidents promptly and follow through to resolution * Collaborate with internal teams and external vendors during incident and problem investigations * Identify incident trends and raise them in accordance with standard operating procedures * Provide timely updates on service outages, degradation, and batch failures * Prepare daily operational reports and participate in review meetings * Contribute t
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