1stLineSupportEngineer

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000 , we have been dedicated to keeping businesses connected. AtWavenet , we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive. Job Description Role Purpose We’re looking for a Technical Support Engineer to join our friendly and fast-paced Service Desk team. This role is a great opportunity to learn our product portfolio, build hands-on technical experience, and play a key part in ensuring our customers get the very best from our technology. You’ll be part of a supportive team that values collaboration, curiosity, and continuous learning, while also giving you the autonomy to grow your technical capability. What You’ll Be Doing As part of the Service Desk team, you’ll be the first point of contact for our customers, providing technical support, resolving issues, and escalating cases where needed. You’ll gain exposure across a broad range of technologies and services, including: * Supporting a technical helpdesk serving approximately 3,000 UK schools * Remote network troubleshooting * Supporting a wide range of technologies, including: * Custom products designed and developed in-house * VoIP and WiFi solutions * Cisco firewalls * Backup and recovery solutions * Microsoft 365 and Google Workspace environments * Gaining hands-on experience in: * Online security * Networking and protocols * Servers and firewall configuration * Data handling and communicat