Target
Financial Services
1stLineITServiceDesk&OperationsTechnician(Shift)
“1st Line IT Service Desk & Operations Technician (Shift) at Target. Skills: IT Service Desk, Operations, IT Support. Process service desk tickets. Manage queues within SLA's”
Industry & Context.
Problem solving techniques
Shift work, Days and Nights, 4 Shifts On, 4 Shifts Off
What They're Looking For.
Must Have
1st line Microsoft Desktop software knowledge, 1st line Microsoft Server knowledge, 1st line Microsoft Server Application knowledge, Working experience of ITIL processes, Experience working within IT Service Desk
What You'll Do.
Process service desk tickets
Manage queues within SLA's
Provide fast resolution
Analyse impact of requests
Make informed decisions
Answer calls to Service Desk
Raise corresponding tickets
Escalate service-impacting incidents
Complete client software deployments
Complete Operational tasks
Generate Monthly Service Reports
Perform Scheduled process checks
Manage customer expectations
How You'll Work.
Team & Collaboration
Across the business; With senior leaders
Communication Scope
Verbal communication; Written communication
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