Amazon Japan G. K.
Customer Service, amazon customer service
【在宅】カスタマーサービスアソシエイト（配送サポートチーム）フルタイム勤務（05:0017:00）
“【在宅】カスタマーサービスアソシエイト（配送サポートチーム）- フルタイム勤務（05:00-17:00） at Amazon Japan G. K.. Skills: Customer support, Delivery support. Support customers, drivers, and shipping partners. Deliver packages”
Industry & Context.
Must attend all training days, May be required to work at a company-designated location other than home, May be required to work holidays, May be required to work overtime
What They're Looking For.
Must Have
High school diploma or 3+ years of work experience, Work authorization in Japan, High communication skills in Japanese, Basic computer skills, Ability to work within 5:00-17:00, Ability to work shifts, Quiet and focused workspace, Dedicated office space with desk and chair, Home internet connection, Wired internet connection (Wi-Fi not allowed), Internet speed 20Mbps+
Nice to Have
Diligent, clear, and detail-oriented, Empathetic and customer-focused, Ability to learn quickly, Ability to adapt to change, Ability to multitask in a fast-paced environment
What You'll Do.
and shipping partners
Respond to customer requests via phone
Use various tools to check issues in real-time
Communicate effectively with internal and external parties
Gather information to prevent potential issues
Address delivery address inquiries
Resolve delivery status inquiries
Arrange alternative delivery dates
How You'll Work.
Team & Collaboration
Internal and external parties
Communication Scope
Written communication; Verbal communication
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