Company
制造业
客户问题解决高级工程师
Neural analysis suggests this role is
optimal for Senior candidates.
“客户问题解决高级工程师. Skills: 问题解决, 客户支持, 质量管理. 主导客户投诉解决. 主导现场问题解决”
What You'll Achieve.
确保及早关闭; 问题闭环
Industry & Context.
问题解决; 分析原因; 解决问题
What They're Looking For.
Must Have
5年以上制造业质量/改善/精益方面相关工作经验, 英语读写流利, FMEA/5 why/8 D等问题解决工具熟悉且有应用经验
Nice to Have
暖通/机械等理科相关专业, 有制冷行业相关工作经验者优先考虑
What You'll Do.
主导客户投诉解决, 主导现场问题解决, 大客户问题跟踪, 协调处理客户问题, 管理客户问题闭环, 分析重大问题原因, 解决重大问题, 落实预防措施, 标准化预防措施, 组织回顾会议
How You'll Work.
Team & Collaboration
组织项目小组成员
Communication Scope
英语读写流利
Full Job Description
**你需要做的是 ：** 1.主导客户投诉和现场问题解决 2.大客户问题的跟踪和协调处理确保及早关闭 3.按照公司EDTR流程管理客户问题及至闭环 4.重大问题按照PST和8D思路深层次分析原因并解决 5.落实相应的预防措施并标准化 6.组织项目小组成员定期落实回顾会议 **我们期望的是 ：** 1.暖通/机械等理科相关专业本科及以上学历 2.5年以上制造业质量/改善/精益方面相关工作经验 3.英语读写流利 4.对FMEA/5 why/8 D等问题解决工具熟悉且有应用经验 5.有制冷行业相关工作经验者优先考虑
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