Hewlett Packard Enterprise
Services
Консултант,поддръжканасофтуер
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Консултант, поддръжка на софтуер at Hewlett Packard Enterprise. Skills: Technical Support, Technology Solutions, Product Expertise. Provide technical support. Create technology solutions”
What You'll Achieve.
Ensure customer satisfaction; Deliver results within SLAs; Achieve client goals
Industry & Context.
Analyze complex technical information; Address concerns; Offer risk mitigation strategies
What They're Looking For.
Must Have
Средно образование, Свободно владеене на английски, Свободно владеене на мандарин, арабски или хинди
Nice to Have
опит на сходни позиции или други длъжности с фокус технически консултации
What You'll Do.
Provide technical support
Create technology solutions
Maintain customer relationships
Ensure customer satisfaction
Provide product expertise
Analyze technical information
Communicate technical information
Lead technical discussions
Acquire technical knowledge
Translate business requirements
Perform architecture activities
Deliver high-quality results
Manage customer expectations
Share technical knowledge
Perform administrative activities
How You'll Work.
Team & Collaboration
Work with sales teams; Collaborate with presales teams; Coordinate activities between teams; Share knowledge with colleagues
Communication Scope
Communicate technical information clearly; Lead technical discussions; Demonstrate professionalism in communication
Full Job Description
Консултант, поддръжка на софтуер This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **Обхват/Резюме на длъжността:** Консултантът поддръжка на софтуер отговаря за предоставянето на техническа подкрепа и/или лидерство при създаването и предоставянето на технологични решения, предназначени да отговорят на бизнес нуждите на клиента. Създава и поддържа ефективни взаимоотношения с клиенти с цел гарантиране на удовлетвореност. Осигурява най-високото ниво на експертиза, специфична за продуктите и технологиите, достъпна за клиентите от търговската организация при ситуации за преследване на сделки. **Спецификации/Отговорности, свързани с длъжността:** * Анализира сложна техническа информация и я комуникира ясно и ефективно към техническа и нетехническа аудитория * Води технически дискусии със заявители и клиенти, предоставяйки насоки и препоръки, основани на опит * Самостоятелно придобива, поддържа, разширява и демонстрира задълбочени технически познания за технологиите и решенията на HPE, с развиваща се област на специализация * Превежда бизнес изискванията на клиента в технически обосновани проекти на решения и конфигурации, които отговарят на целите на клиента * Участва активно в дейн
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