Amazon Japan G. K.
Fulfillment Operations Management, Fulfillment Center, transportation and logistics
運行管理アシスタント（輸送オペレーションセンター担当）
“運行管理アシスタント（輸送オペレーションセンター担当） at Amazon Japan G. K.. Skills: Operations management, Logistics, Process improvement. Coordinate daily with internal and external parties. Resolve issues promptly”
What You'll Achieve.
Ensure timely transportation of all products; Improve customer satisfaction
Industry & Context.
Troubleshooting; Problem resolution
Shift work, Potential night shifts, Weekend and holiday work
What They're Looking For.
Must Have
Business level Japanese
Nice to Have
1+ year professional experience, Experience collaborating internally and externally, Experience with business process improvement, Experience with projects, Experience using databases, Basic English communication skills (reading/writing)
What You'll Do.
Coordinate daily with internal and external parties
Resolve issues promptly
Improve customer shopping experience
Coordinate with shipping companies on arrival time changes
Confirm and manage vehicle dispatch status
Prevent and respond to delivery delays
Respond to emergency incidents
Share information with internal departments
Coordinate with overseas teams
Develop and implement efficiency improvement measures
Create various reports
Document standard operating procedures
Respond to system issues
Handle emergency contact for accidents
Propose solutions for irregular cases
How You'll Work.
Team & Collaboration
Internal and external parties; Logistics bases; Shipping companies; Internal departments; Overseas teams
Communication Scope
Chat communication; Email; Telephone
Process & Methodology
Process development
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