AIA
Financial Services
高级专员,渠道服务岗
Neural analysis suggests this role is
optimal for Senior candidates.
“高级专员, 渠道服务岗 at AIA. Skills: Channel operations, Customer service, Process management. Consult and accept counter services for channel operations. Handle new sales, policy changes, claims, and group”
What You'll Achieve.
Achieve regional operational metrics; Improve customer experience
Industry & Context.
Feedback on business pain points; Promote improvements
What They're Looking For.
Must Have
Two years+ related work experience, Proficient in Office software, Excellent communication and coordination skills, Strong training and writing skills, Responsible, adaptable, innovative, compliant, service-oriented
Nice to Have
Finance, insurance or related majors
What You'll Do.
Consult and accept counter services for channel operations
Consult on operational processes
Collect and review documents
Participate in company or department projects
Achieve regional operational metrics
Manage daily distribution of product flyers and contracts
Handle customer protection work for the region
Provide feedback on business pain points
Promote improvements in internal and external customer experience
Complete other tasks assigned by supervisor
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Consulting; Training; Writing
Process & Methodology
Project execution
Full Job Description
**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.** _It’s about finding new ways to not only better people 's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ _And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._ **Sound like you? Then read on.** **About the Role** 该岗位负责渠道运营相关的柜面运营咨询与受理、项目执行、资料日常管理、消保等工作。 **岗位职责 :** • 负责各业务渠道运营相关业务的柜面咨询和受理,包括营销员新单、保全、理赔、团险等业务的操作流程的咨询、资料收取和初审工作; • 积极参与执行公司或部门项目性工作; • 负责区部运营相关指标的达成; • 负责营销部产品彩页、合同分发等资料的日常管理工作; • 负责所在区部消保相关工作,持续反馈业务痛点,推进提升内外部客户的服务体验; • 主管交办的其他工作。 **岗位要求 :** • 本科或以上学历;金融、保险等相关专业优先; • 两年以上相关工作经验,掌握寿险产品知识、业务流程及渠道运作模式; • 熟练使用Office办公软件,优秀的沟通协调能力;较强的培训讲授能力和文字撰写能力; • 认真负责,协作应变,勇于创新,合规、服务意识强。 _Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._ _You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date._
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